PO L I C I E S
To get the most out of your spa experience, we'll guide you through our policies and procedures:
 
ETIQUETTE
To ensure that guests can enjoy the tranquil environment of ASHTON WELLNESS Massage & Spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are discouraged. For the protection and safety of your child and to ensure a pleasant visit for all of our clients, children are not permitted in the spa.
 
RESERVATIONS
Advanced booking prior to your arrival is necessary to secure your preferred date and time of treatment.  We're committed to offering all our clients a reliable timetable so please check in 5 minutes prior to your scheduled appointment to allow you time to change and put your personal effects in your own private treatment room. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
 
CANCELLATION
In the event that you can not make your scheduled appointment, we request 24- hour notice prior to your visit to avoid a 50% cancellation fee. No-show appointments will be charged 100% of the cost of services booked. This applies to all gift certificates and coupons.  All appointments are confirmed two days in advance.
 
SPECIAL CONSIDERATION 
We ask that you advise us of any illness, injury or change in your health status, prior to any treatment(s), to ensure optimal attention to your needs and to be sure our treatments do not, in any way, interfere with any medical issues you may have.
 
Please include this information on the Client Intake Form.  We at ASHTON WELLNESS Massage & Spa are greatly concerned for the well being of our guests. Please advise us when phoning to book your appointment of any medical condition so that we may suggest appropriate spa treatments for you.
 
SANITATION 
All of our linens, towels, and manicure/pedicure tools, are sanitized prior to each service.

WHAT TO WEAR
For body treatments including massage, body wraps, and body exfoliation, no special clothing is required. However, you may choose to wear undergarments or request disposable undergarments. If you do wear under garments, you may wish to bring an extra set to change into following your service. Our therapists use professional draping techniques to ensure your privacy.

GRATUITIES
Prices listed do not include taxes or gratuities. Gratuities are at the discretion of the guest. A quality service is typically 15-20%.
 
GIFT CERTIFICATES
Certificates are available for specific treatments, spa packages (to be completed in one visit) or in any monetary denomination. For your convenience, there is no expiration on gift certificates. They are however not redeemable for cash and non-refundable.  We can mail gift certificates to the recipient at no extra charge within five business days. Please contact us to make arrangements.
 
PAYMENT
We gladly accept Cash, Checks, Debit, Mastercard and Visa. Prices are subject to change without notice.  All session, treatment or service times include consultation and/or assessment procedures.