Policies 1. ARRIVAL TIME Please aim to arrive 5-10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
2. CHANGING YOUR APPOINTMENT A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.
3. CANCELLATION + NO SHOW AS A COURTESY, APPOINTMENT REMINDERS ARE SENT OUT 48 HOURS EITHER BY TEXT, EMAIL OR BOTH. IF AN APPOINTMENT IS CANCELLED OR RESCHEDULED WITHIN 24 HOURS OF YOUR APPOINTMENT, YOU WILL BE CHARGED 50% OF YOUR SERVICE AS A CANCELLATION FEE. IF YOU RESCHEDULE OR NO SHOW YOUR APPOINTMENT WITHIN 4 HOURS OF YOUR SCHEDULED APPOINTMENT TIME, YOU WILL BE CHARGED 100% OF YOUR SERVICE AS A CANCELLATION FEE. A CREDIT CARD DEPOSIT FOR ALL APPOINTMENTS OVER $150 WILL BE REQUIRED AT THE TIME OF BOOKING AND WILL NOT BE CHARGED UNLESS THE AFOREMENTIONED HAS OCCURED. THIS IS TO PROTECT YOUR TIME THAT IS SET ASIDE ESPECIALLY FOR YOU, AS WELL AS TO PROTECT OUR TIME WHICH BOOKS UP QUICKLY, ESPECIALLY AROUND ANY UPCOMING HOLIDAY. IN TURN, WE PROMISE TO KEEP APPOINTMENTS ON TIME, GIVE YOU OUR FULL AND UNDIVIDED ATTENTION AND OF COURSE, THE BEST SERVICES THE WEST ISLAND HAS TO OFFER! 4. SICKNESS OR FAMILY EMERGENCY If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom, I understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.
Ashton Wellness Massage & Spa 4226 boul. St. Jean, #400 Dollard des Ormeaux, QC H9G 1X5 514-813-5990